Timeline guide for support

Week before arrival

Furnishing house, make beds and final clean

Read meters

Get basic groceries

Day one

Meet from airport and welcome family

Sit down together and get to know one another. Find out how you like to spend your time and what each-others daily routine might look like. Any expectations or ideas as to ‘house rules’ would be good to share. *we have a list of questions that you might find useful to fill out and share together if that is helpful in this discussion.

Day 2-5

Explain interpreters role

Introduce support group

Explain how everything works in the house e.g. washing machine, kettle, oven, central heating

Explain recycling system

Set up email addresses for adults in family, if they don’t have them, but most should.

Trip to benefits (Job Centre Plus) office

Shopping trip for groceries

Sort out mobile phones and sim cards if needed.

School visit to introduce family

Make sure school uniforms shoes and PE kit are ready

Register for child benefit

Day 5-10

Make school applications

Register for free school meals and complete necessary school paperwork

Begin ESOL lessons – introduce to teachers etc

GP and dentist registration

Explain currency, budget and costs of everyday items and bills

Open bank accounts and explain how debit cards work

Explore options for getting specialist food shopping locally (there is a great Polish shop in St. Albans which does a lot of Eastern European-friendly food, as well as Tesco and Morrisons!)

Set up universal credit account on internet

Weeks 2-4

Start school for children once allocation has been made

Explore local area and introduce to clubs and events

Encourage more independence with school including travel if possible.

ESOL lessons ongoing

Appointments with job centre, GP, dentist

Encourage independence in getting around local area: travel training. WE have heard there will be access to free bus passes in Hertfordshire. TBC.

Continue to support with money management and budgeting

Support family to check emails and respond to information if needed.

Support with letters received e.g. bills

Weeks 5-10

Continue to support access to health services

Support access to ESOL lessons

Support family with learning English informally through conversation, if needed.

Continue to support access to job centre

Support with accessing emails and written letters, if needed.

Continue to support relationship with school

Support children with English language learning and reading

Support family to read information sent from school